Shipping
We ship to the continental U.S. and are happy to arrange shipment on your behalf with our preferred carrier. First floor delivery in Dallas is free. Long distance delivery outside the city of Dallas, is done by white glove only and costs are determined by delivery location and specifications. Should you prefer to arrange your own shipment, we are happy to have items unwrapped and available for pick-up at our Dallas, Texas location. All merchandise must be paid in full prior to pick-up or shipment.
Damage
Upon delivery, fully inspect each item for any damages. In the case that damage occurred during shipment, we are not responsible for items damaged in transit. Claims must be filed by the customer directly with shipper. Upon delivery, it is essential to report in writing to the carrier/driver on the bill of lading. If damage is reported later it will be very difficult, if not impossible, to file a claim for damage with the shipper. Please take photos of the damage, packaging, and retain all packing documentation required to submit a claim. If you are not happy with your purchase for other reasons, please let us know. We stand behind all our products and we will work together to come up with the best solution.
Return Policy
Because of the custom, made-to-order nature of our work, we are not able to accept returns or offer exchanges. Once your order is placed, cancellations will not be permitted.