FAQ

HOW DO I PLACE AN ORDER?

Please visit our website or contact us directly for all orders / inquiries.

Visit our showroom today.  Our regular business hours are Monday through Friday from 9am-5pm and on Saturday from 10am-5pm.

Shop directly on our website designhousetx.com/shop

For additional information on our products please Contact Us

OUR PIECES

Our curated selections are chosen from varied sources with origins from many countries, and will frequently change or have additions.

We can customize many of our existing products as to size, finish, fabric, leg, arm, cushions, etc. and the lead time will vary according to the manufacturer and availability of materials.  That can be confirmed at the time of the order.

Our LeFevre custom pieces are made to order; and we are able to work from a photograph, sketch, or CAD.  Prices are determined by size and chosen options.  Quotes may take approximately one to two weeks depending on the complexity of the piece, and availability of materials information.

How do I set up a trade account?

Please fill out The Design House’s Trade Program Application

LEAD TIMES

Our lead times vary depending on product, and whether they are custom or are in stock pieces.  This can be quoted at the time of product inquiry, and lead times begin with receipt of payment and finalization of order details. Delayed confirmed order information could delay production and lead times.

FORMS OF PAYMENT

We will provide a secure PayPal link for payment and accept payment by check, ACH transfer, and credit card (Visa, Master Card, Discover, American Express). Service fees may apply.

Terms and Conditions

All custom orders require a 100% non-refundable deposit.  Lead times begin with receipt of payment and customer approval of order details. Payment for in stock items is due before delivery or shipping.  OUT OF AREA SHIPPING IS PAID SEPARATELY TO THIRD PARTY PROFESSIONAL SHIPPERS.

SHIPPING

We ship to the continental U.S. and are happy to arrange shipment on your behalf with our preferred carrier.  Long distance delivery outside the city of Houston is done by white glove only and costs are determined by delivery location and specifications.  Should you prefer to arrange your own shipment, we are happy to have items unwrapped and available for pick-up at our Houston, Texas location.  All merchandise must be paid in full prior to pick-up or shipment.

DAMAGES

Upon delivery, it is advised that the customer fully inspect each item for any damages. In the case that damage occurred during shipment, we are not responsible for items damaged during transit, claims must be filed by the customer directly with shipper.  Upon delivery, it is essential to report in writing to the carrier/driver on the bill of lading. If damage is reported later it will be very difficult, if not impossible, to file a claim for damage with the shipper. You should take photos of the damage, packaging, and retain all packing documentation required to submit a claim.

RETURN POLICY

All sales are final.  Once your order is placed, cancellations cannot be permitted.  If unforeseen issues arise they will be handled on a case by case basis.